Frequently asked questions
How does customized items work?
When you order any custom items with text, logo, and or design, your order will be processed within 24 to 48 hours Monday - Friday and a proof design will be sent the following day except if following day falls on a Sunday.
What is the standard turn around time for shipping?
Items are processed and shipped within 72 hours for the time of placing the order.
What is your return and/or refund policy?
All items produced by KOCI CLothing Co. are custom and made to order. KOCI Clothing Co. has the authority to make a final decision on any or all returns. Generally, merchandise purchased on Kociclothing.com or ShopKoci.com are non refundable due to items being made to order.
If an order placed is processed, finished and sent out incorrectly, KOCI Clothing Co. will be more than happy to replace order.
What is the process and turn around for custom jackets / lettermans.
All jacket and letterman orders may take up to 7 to 10 business days to complete and be shipped.