Question 1

What is your return and/or refund policy?

Accepted Answer

All items produced by KOCI CLothing Co. are custom and made to order. KOCI Clothing Co. has the authority to make a final decision on any or all returns. All sales are final due to our made-to-order and custom nature of items. However, if there is a fault with the item due to a mistake on our part, KOCI Clothing Co. will replace the item.

Question 2

What is the standard turn around time for shipping?

Accepted Answer

Once ordered, items are processed and made within 2 business days and shipped out within 5 business days unless rush shipping is selected.

Question 3

What is the processing time for custom jackets and embroidery jobs?

Accepted Answer

All custom jackets, letterman jackets, and custom embroidery jobs take 5 to 7 business days to be shipped.

Question 4

Do you offer rush shipping?

Accepted Answer

Yes, we offer rush shipping for an additional fee. Please select rush shipping during checkout for expedited delivery.

Question 5

Can I make changes to my order after it has been placed?

Accepted Answer

Due to the custom nature of our products, changes to orders cannot be made once production has started. Please review your order carefully before finalizing.

Question 6

What should I do if I receive a faulty item?

Accepted Answer

If you receive an item with a fault due to our mistake, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement.

Question 7

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our shipping partner's website.

Question 8

Do you ship internationally?

Accepted Answer

Currently, we ship within the US, Canada and some countries. We are working on expanding our shipping options, so please stay tuned for updates

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit cards, PayPal, Square and other secure payment methods. All transactions are processed through a secure payment gateway.

Question 10

How do I care for my KOCI Clothing items?

Accepted Answer

Please follow the care instructions provided on the garment label to ensure the longevity of your KOCI Clothing items.

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